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Passenger Assistance App Making UK Airports More Accessible

UK travellers have been using the Transreport Passenger Assistance app to book support for their needs on train trips around the country for years. Now, Transreport is expanding the app's capabilities to make requesting assistance for flights from UK airports a breeze.

UK travellers have been using the Transreport Passenger Assistance app to book support for their needs on train trips around the country for years. Now, Transreport is expanding the app’s capabilities to make requesting assistance for flights from UK airports a breeze.

The Passenger Assistance app allows users to communicate their accessibility needs to the transport provider, be it early boarding, service animal transit, or help with a mobility device.

The idea is to make communication between passenger and provider simple and clear, so you can avoid awkward conversations at check-in counters or departure gates. It’s also quick and easy to do, with your details saved for future journeys if you wish, so they can be communicated to the transport provider at the click of a button.

Transreport CEO Jay Shen says: “I really want to play a part in changing the narrative around accessibility. Too many people assume accessibility is for other people. It’s not. Accessibility is everyone’s business.”

We couldn’t agree more!

An advertising graphic for Transreport. The title reads "Simplifying assisted travel." and there's a close-up of a corner of a phone screen showing the Transreport app in use.

Transreport has consulted and collaborated with people with a range of disabilities, to ensure their app provides the best possible experience for everyone, whatever their support needs. The app itself is screen-reader compatible, and can be easily adjusted to suit your preferences for use.

What’s more, Transreport also work with airlines and airports directly, to provide accessibility audits and identify what people with disabilities might need while travelling and where service can be improved.

“We believe that everyone should have their access needs prioritised when travelling,” says Shen. “We are working with the aviation industry who are prioritising not just the accessibility of disabled and older people but the experiences they have within airports too. By working together, we can create a world where everyone can travel without barriers.”

The Passenger Assistance app is available on both Apple App Store and Google Play. You can also access the booking form via your smartphone’s web browser. Be sure to check it out before your next trip to the UK.

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