Search
Close this search box.
Search
Close this search box.

Universal Parks have a new process for requesting accessibility accommodations

Last month, Universal Parks introduced a new process for requesting accessibility accommodations. While it's a more streamlined process for visitors with disabilities, it does require some planning and preparation.

Universal Parks and Resorts are dream travel destinations for many. Whether it’s Universal Studios in Hollywood for a glimpse behind the scenes, or Universal Orlando Resort for thrilling rides and immersive experiences, the parks offer something for everyone.

Last month, Universal Parks introduced a new process for requesting accessibility accommodations. While it’s a more streamlined process for visitors with disabilities, it does require some planning and preparation.

Guests who require accommodations for queues at Universal Parks must now present an IBCCES Individual Accessibility Card (IAC) to Guest Services. This is in place of the previous system for obtaining an Attractions Assistance Pass (AAP).

What is an IBCCES Individual Accessibility Card (IAC)?

The IAC is a digital card confirming your identity and accommodations that will ensure you are able to enjoy your experience at various attractions.

The good news:

  • It is free to register for the IAC via the IBCCES website, or their app available through the Google Play and App stores.
  • All Universal Parks have now implemented the IAC system, as have dozens of others participating attractions (here’s a list), which saves you having to go through a new and different process each time.
  • The IAC is valid for a full year, and you don’t need to apply again for each attraction you visit.

What you need to know:

  • If you don’t have one already, you should apply for the IAC at least 48 hours ahead of your planned visit to a Universal Park or any other attraction.
  • To apply for an IAC, you will need to provide: a recent photo of the cardholder for identification; contact information for the cardholder or a support person; and contact information and statement from a medical provider, government representative, or support professional regarding requested accommodations.
  • The IAC does not guarantee specific accommodations. The accommodations available will be discussed and arranged with the attraction representatives directly.

Once you have qualified for an IAC through IBCCES ahead of your visit to a Universal Park, they will contact you to discuss your needs and accommodations for your visit. They are experiencing a high volume of requests which is causing some delays, so (as always!) the sooner you apply, the better.

To find out more, visit the Universal Parks website. To apply for an IAC, visit the IBCCES website or download their free app.

Share the Post:
Latest Posts
One of the gems of Tropical North Queensland...
Groove Tunes is more than just an event...
The Jones family are frequent visitors to the...
MORE STORIES